Exeter FAQs

When hiring a unit, Storage Factory requires two forms of identification and at least one of these must be photo ID such as a passport, driving licence or ID card. We will also require a recent utility bill, bank statement or other official correspondence dated within the last three months as proof of address. If you are unable to provide the required ID please contact Storage Factory directly. Uniformed personnel will also need to bring the relevant ID to benefit from the 10% discount.

The minimum storage period is 1 week. There is no maximum storage period as it's a rolling contract for as long as you need it.

You can cancel your contract by providing one week's notice. Notice can be given by email, by letter or by telephone. Please include your name, unit number and cancellation date when giving notice.

We like customers to have their goods covered by insurance. This can be arranged with us at a very good rate, or you can insure your goods yourself through your home insurance or an independent storage insurer. If you do, we just need a copy of the policy to keep with your contract.

The first month's rent is generally paid by cash or card, and future months are then set up by Direct Debit.

Yes. All customers have their very own entry code which gives them access, and keys for their unit(s). The site also has CCTV in place which can be monitored remotely.

Customers have access 24/7, 365 days of the year. Yes, that's right – you can even come in on Christmas Day!

If you put your goods in dry they will be fine. Our smaller 6ft, 8ft and 10ft units have been sprayed with an anti-condensation paint, as this is the most common question, to put people's minds at ease.

Yes, it's very easy. If you downgrade you will get the difference back from any rental owing and the deposit; if you upgrade you just pay us the difference. Transfers must be made on the day, but we understand it can take time so we can give you a day or so to finish.

The 6ft, 8ft, 10ft and 16ft units have keyed doors and the 20ft units are padlocked. We supply the padlock free of charge – you just return it when you vacate.

We have a toilet on site for our customers and a trolley area, so you can load up and fill your unit more quickly without having to carry each item one by one.

We do have a car park but this is not for long-term parking, unless agreed with the manager of the Storage Factory.

We are unable to accept deliveries for customers.

Yes. Our containers are constructed of steel and are designed to be wind- and water-resistant. However, we recommend using moisture protection such as plastic boxes, pallets and moisture absorbers for sensitive items. Moisture absorbers are important in a storage container because, even though containers are weather-resistant, they're not completely airtight or climate-controlled.